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Guarantees
Low Price Guarantee
  It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
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What is the return / exchange / cancellation policy?
  All exchanges must be APPROVED BY THE TUBE MUSEUM and pre-paid and returned in original packing, complete with no sign of wear or abuse, exactly the same condition as it was when you received it. In the event that the product is not in the same condition as you received it, you may be subject to a minimum 20% restocking fee, repair charge or disqualification. RETURN AUTHORIZATION (RA) number and instructions is required before sending any items. Shipping and handling charges are non-refundable. ALL SPECIAL ORDERS ARE NOT CANCELABLE.

Because of the sensitive nature of electronics ALL SALES ARE FINAL.
ALL SPECIAL-ORDER ARE SUBJECT TO A 20% RE-STOCKING FEE, NO EXCEPTIONS.
We offer a 7-day EXCHANGE on products not opened.

Please contact customer service for more information on returning and exchanging an item. Thank you.
Return Policy: All exchanges need to be of equal or greater value, or the items will be prorated as follows:The following restocking fees apply to all non-defective returns:Returns within 7 days of date on invoice: 10% restocking feeReturns within 14 days
 
Please contact us BEFORE you order as:
- the website may not be accurate, items may have been sold and not updated
- to prevent from any mistakes you may have made prior to shipment.
All exchanges need to be of equal or greater value, or the items will be prorated as follows:
The following restocking fees apply to all non-defective returns:
  • Returns within 7 days of date on invoice: 10% re-stocking fee
  • Returns within 14 days of date on invoice: 15% re-stocking fee
  • Returns between 15-30 days of date on invoice: 25% re-stocking fee
  • NO RETURNS ACCEPTED AFTER 30 DAYS FROM DATE ORDER ARRIVES; NO EXCEPTIONS
  • No returns accepted if tubes are returned in damaged condition or if tubes have cosmetic scratches or markings on the glass or base that were not present when tubes were shipped.
Return shipping costs, insurance costs, wire fees are not refundable.